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Need assistance with computer upgrades or repairs, virus removal, hardware installations, data retrieval, email configurations, or any other tech challenge? Catering to PCs, Macs, laptops, at home or the office, our dedicated team is always ready to deliver a solution tailored just for you.
If you’re having tech issues, our experts will help to get IT sorted. Our technicians are available for on-site and remote support 7-days a week. We work on all devices such as HP, Dell, Lenovo, Cisco, Ubiquiti and much more!
While some issues may be resolved by doing a quick online search, for more complex problems or if you’re unsure, it’s always a good idea to seek professional assistance. You can reach out to our team of expert computer technicians for guidance and support. Simply call us at 07 3063 5170 or fill out our online enquiry form to schedule an appointment.
If you give us a call, you will be connected directly with one of our team members. For those who choose to use the online enquiry form, rest assured that we aim to respond typically within three hours.
Computer technicians are equipped to assist users in identifying and resolving a myriad of computer-related issues. This includes, but is not limited to, troubleshooting software problems, repairing hardware malfunctions, performing upgrades, and providing recommendations to enhance system performance.
Our hourly rate is $150.00, inclusive of GST. We pride ourselves on delivering quality service, and as a testament to our confidence, we offer a “no fix, no fee” policy. If we can’t fix your issue, you won’t be charged.
Yes, we proudly serve customers in all areas of Australia, ensuring that no matter where you are located, top-notch computer repair and upgrade services are accessible.
We stand by our “no fix, no fee” policy. This means if our technician is unable to resolve the issue with your computer, you won’t be charged for the service.
Our pricing is transparent. The hourly rate mentioned includes GST, and there are no hidden charges. Before any additional costs, if applicable, we always communicate and seek approval from the customer.
Depending on the nature of the issue, remote support might be an option. Please discuss this with our team when you contact us, and we can advise on the best approach for your situation.
The health and safety of our customers and technicians are paramount. We adhere to all recommended health guidelines, ensuring that our technicians wear masks, maintain social distancing, and sanitize their hands and equipment before and after each visit.
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We acknowledge the Turrbal and Jagera people, Traditional Custodians of the land where Transparent Computing operates. We pay respects to their Elders, past, present, and emerging, and acknowledge their continuing connection to land, sea, and community. We commit to learning, respect, and collaboration, honouring the enduring cultures of First Nations’ Peoples.
We acknowledge the Turrbal and Jagera people, Traditional Custodians of the land where Transparent Computing operates. We pay respects to their Elders, past, present, and emerging, and acknowledge their continuing connection to land, sea, and community. We commit to learning, respect, and collaboration, honouring the enduring cultures of First Nations’ Peoples.