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We help by looking after your technology needs. With a pricing model that suits everyone.
One-on-one IT assistance for Microsoft 365, Google Workspace, desktops, laptops, and beyond.
Remote and local technicians to keep your IT going.
Need regular tech support but aren’t a business? No worries, we offer support plans for individuals too.
We ensure a seamless transition for your business with our systematic onboarding. Our team will guide you through every step, ensuring clarity and setting the stage for a successful partnership.
Every aspect of our service, from system configurations to user guidelines, is meticulously documented. This ensures transparency and aids in future troubleshooting or system modifications.
We regularly verify the warranties on your hardware and software to ensure you’re always covered. If something is nearing its end, we’ll alert you in advance.
Our systems are always watching over your IT infrastructure, ensuring things run smoothly and alerting us to potential issues before they become major problems.
A group of IT professionals is always at your service, ready to assist whenever you need them. Our team is trained to understand your business’s unique needs.
We ensure that all your software, from operating systems to applications, is kept up-to-date with the latest patches for security and performance.
Periodic checks are conducted to ensure that your IT systems are secure and not vulnerable to threats.
All plans come with basic backup solutions to safeguard your data. In the event of unforeseen circumstances, we have measures in place to restore your systems.
Stay informed about your IT infrastructure’s performance, issues, and our support activities with our detailed monthly reports.
We provide a strategic plan tailored for your business, outlining the future IT initiatives that can aid in your growth and efficiency.
We bring a myriad of offerings that set us apart in the IT realm:
At-Your-Service Anywhere: We offer convenience – no need to disconnect or transport your equipment. We come to you.
Express Same-Day Service: Available when booked before 10 am, Monday through Friday (excluding holidays).
Top-Notch IT Experts: Our professionals are industry leaders, providing swift and effective solutions to your IT concerns.
Seven Days a Week: Your IT problems don’t wait and neither do we. We’re ready to assist every day of the week.
Customer-First Approach: Our clients often praise our unsurpassed quality in customer service!
Simple Communication: We ensure every technician communicates in clear, straightforward language, explaining actions and reasons behind them.
Transparent Computing operates at a clear and transparent hourly rate of $150.00 (including GST). Minimising complexities, we bill in clear, one-hour blocks to keep things straightforward and affordable. If urgent, we provide a premium same-day service.
Yes! Our services are not limited to businesses. We cater to home users as well, ensuring everyone has access to top-tier IT support.
We bring expert, same day, onsite IT support, addressing a multitude of issues: hardware/software repairs, system security, networking, data recovery, and virus/spyware mitigation, among others. We have your IT needs comprehensively covered.
We have an extensive network of IT professionals spread across Australia, ensuring we’re accessible in various locations. To verify our service availability in your area please call us.
Simply call our national service hotline 07 3063 5170. Our customer service team will guide you through our service offerings, costs, and book an appointment at your convenience.
Alternatively you can click Book Online on our website and follow the prompts.
Absolutely! We prioritize clear, jargon-free communication so that you can understand the service provided without being lost in technical lingo.
We understand IT issues don’t adhere to business hours. We’re available Monday to Friday, 8 am – 8 pm, and on weekends and most public holidays from 9 am – 5 pm, ensuring we’re here when you need us.
Yes, we do! From individuals to groups, our Geeks are capable of providing informal training, tailored to suit your IT learning needs.
Transparent Computing pledges to ensure your IT systems function seamlessly, offering specialized support to resolve challenges and facilitate smooth digital operations. For professional, friendly, and reliable IT services across Australia, Request a Technician or contact us today.
To cancel a service, kindly contact our customer service on 07 3063 5170 at least twenty-four (24) hours prior to your scheduled appointment or use the booking portal to cancel 2 hours ahead of time for no cancellation fee.