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Need assistance with laptop repairs or upgrades, virus removal, hardware installations, data retrieval, email configurations, or any other tech challenge? Catering to various laptop brands, be it PC or Mac, for personal or professional use, our dedicated team is always ready to deliver a solution tailored just for you.
If you’re having tech issues, our experts will help to get IT sorted. Our technicians are available for on-site and remote support 7-days a week. We work on all devices such as HP, Dell, Lenovo, Cisco, Ubiquiti and much more!
Typically, if your laptop is running slower than usual, frequently crashing, or displaying error messages, it may need a repair. If you’re finding that its performance isn’t meeting the demands of newer software or tasks you’re trying to accomplish, it might be time for an upgrade.
Yes, we specialize in laptop screen replacements. Whether it’s a minor crack or major damage, our technicians can assess the situation and provide a suitable solution.
The duration varies depending on the issue. Simple repairs or upgrades can be done within a few hours, while more complex tasks might take a couple of days. We’ll provide an estimated timeframe after our initial assessment.
Absolutely. We prioritize the safety of your data and take all necessary precautions to ensure it remains intact. However, we always recommend backing up important data before any service.
Our hourly rate is $150.00, inclusive of GST. We pride ourselves on delivering quality service, and as a testament to our confidence, we offer a “no fix, no fee” policy. If we can’t fix your issue, you won’t be charged.
Our technicians will evaluate your laptop’s condition and advise you on the best course of action. Sometimes, investing in a new laptop might be more cost-effective than upgrading an older one.
Yes, we offer a warranty period for our repair services, ensuring that any work we do meets your satisfaction. The duration of the warranty varies depending on the service provided.
Certainly. We handle both hardware and software problems, from troubleshooting software errors to installing new applications.
We service a wide range of laptop brands and models, including but not limited to PC and Mac. If you have specific concerns about your brand or model, please reach out to us.
We understand how crucial laptops are in today’s digital age, and we’re here to ensure yours is running at its best. If you have any other questions or concerns not covered in this FAQ, please don’t hesitate to get in touch with our team.
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We acknowledge the Turrbal and Jagera people, Traditional Custodians of the land where Transparent Computing operates. We pay respects to their Elders, past, present, and emerging, and acknowledge their continuing connection to land, sea, and community. We commit to learning, respect, and collaboration, honouring the enduring cultures of First Nations’ Peoples.
We acknowledge the Turrbal and Jagera people, Traditional Custodians of the land where Transparent Computing operates. We pay respects to their Elders, past, present, and emerging, and acknowledge their continuing connection to land, sea, and community. We commit to learning, respect, and collaboration, honouring the enduring cultures of First Nations’ Peoples.